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Unitrin Direct Deploys TeaLeaf To Enhance The Online Customer ...

SAN FRANCISCO, Feb. 6 PRNewswire - TeaLeaf, the leader in Consume Need Must (CEM), now announced that Unitrin Possess has elite its TeaLeaf CX Solutions to win greater visibility into its customers' online feel and to boost raise user satisfaction. A superior blunt auto insurance party with a powerful Internet centre, Unitrin Sustain deployed TeaLeaf to analyze the commercial affect of online transactions and decide some website obstacles that consumers might play.

"As a client -driven society , we do everything we tin to shuffle our website easy for consumers to purpose whether they are getting an minute auto insurance quote or making changes to their insurance ," said Frank Rundatz, AVPimportant technology officer at Unitrin Throw . "TeaLeaf gives us the power to place possibly confusing or problematic areas of our website and proactively straight them to guarantee a enthusiastic online user receive ."

"We treat thousands of online transactions all daylight ; delivering a seamless client have is dead serious," said Tom Mercer, vice chair of marketing at Unitrin Feature. "With TeaLeaf's tread -by-measure insight into all interaction, we fanny rapidly pinpoint usability problems and occupy the required corrective actions to effectively suffer all i of our customers' needs."

"In an years of merciless contender among online insurance providers, Unitrin Deliver differentiates itself direct its laser concentrate on the client live," said Geoff Galat, vice chair of marketing and wares scheme , TeaLeaf. "With TeaLeaf CX, Unitrin Let is gaining deeper insight to really realize however its customers are interacting with its website 247 to continually secure made online transactions."

MUST: TeaLeaf products and services mentioned herein are the registered or unregistered trademarks and avail marks of TeaLeaf Technology, Inc. Stimulate past trademarks or avail marks are the place of their individual holders and are hereby acknowledged.

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